Case Studies

PCMH Case Study: Coordinating Care With High-Priority Patients and Families

September 1, 2015

As a participant in the state’s patient-centered medical home (PCMH) program, Harvey Pediatrics — located in Bentonville, Arkansas, in Benton County — serves a panel of approximately 1,500 patients. Led by Dr. Bryan Harvey, Harvey Pediatrics is home to three other doctors, two advanced practice nurses (APNs), five nurses, three medical assistants, one licensed social worker, and one lab technician. Harvey Pediatrics began participating in Arkansas’s PCMH model in January 2014, along with approximately 125 other practices throughout the state. The clinic has met transformation goals and has continued to benefit from upfront per-member per-month financial support from the PCMH program. These added resources have allowed the clinic to hire additional staff to focus on improving care coordination and patient engagement.

This study is part of a series of case studies spotlighting practice transformation to the PMCH model, emphasizing how individual practices have approached innovation and implementation.