Arkansas’s PCMH model incentivizes primary care providers by offering up-front financial resources for practice transformation and care management. The program also includes an annual opportunity to share in overall savings if practices meet clinical quality and financial targets. These resources have helped practices throughout the state improve care delivery within their clinics and incentivized providers to take responsibility for and better manage their patients’ entire care experience. This includes not only care received in their primary care practice but also referrals and patient care that typically occurs outside of their clinic walls, including behavioral health services for patients with mental illness, substance abuse disorders, and other related issues. These conditions can lead to increased treatment costs and additional medical or disability-related issues for individuals.
This study is part of a series of case studies spotlighting practice transformation to the PCMH model, emphasizing how individual practices have approached innovation and implementation