Report: Telemedicine Utilization Increased 30-Fold During First 12 Months of COVID-19 Pandemic

December 20, 2021


Elizabeth (Izzy) Montgomery, MPA
Policy Analyst

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Telemedicine utilization among Medicare beneficiaries was 30 times higher during the first 12 months of the COVID-19 pandemic compared to the 12 months preceding the pandemic, according to a recent report released by the Centers for Medicare and Medicaid Services (CMS).

The Medicare Telemedicine Snapshot report assesses the utilization patterns of Medicare beneficiaries who received telemedicine services between March 1, 2020, and Feb. 28, 2021. Data sources for the report include Medicare fee-for-service claims data, Medicare Advantage encounter data, and Medicare enrollment data. According to the report, the highest utilization occurred early in the pandemic, peaking around April 2020. Although utilization dropped off by August 2020, it remained consistent thereafter through February 2021.

Nationally, 53% of Medicare beneficiaries utilized telemedicine services during the assessed timeframe. In Arkansas, approximately 40% to 47% of Medicare beneficiaries utilized telemedicine services, comparable to utilization patterns among other Southeastern states.

Nationally, female Medicare beneficiaries were more likely to utilize telemedicine services compared to their male counterparts (55% vs. 50%). Beneficiaries under the age of 65 who were eligible for Medicare were also more likely to utilize telemedicine services compared to older beneficiaries (63% vs. 50% to 53% among beneficiaries aged 65 and older). Hispanic beneficiaries were the most likely to use telemedicine services (64%), followed by American Indian/Alaskan Natives (58%), Asian/Pacific Islanders and Black/African American beneficiaries (57%), and White beneficiaries (51%).

ACHI has assessed telemedicine trends during a similar time frame for the state and public school health insurance plan, with trends from that analysis reflecting findings similar to the Medicare Telemedicine Snapshot report during the pandemic. As the graph below shows, April 2020 represented the month with the highest utilization of telemedicine services, with slightly reduced but still high utilization through the summer months into early fall 2020. Despite a reduction in telemedicine claims utilization from November 2020 through April 2021, telehealth claims were still up 67% in April 2021 compared to March 2020.

Given the increased utilization of telemedicine services, both the state and federal government have made permanent some of the telemedicine rule changes instituted in response to the pandemic. Two of our recent blog posts address these changes: a May 2021 post highlighting state legislative telemedicine changes and a November 2021 post highlighting changes made by CMS to the 2022 Physician Fee Schedule rule.

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