Case Studies

PCMH Case Study: Improving Quality in a Fragmented System

October 1, 2014

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Joseph W. Thompson, MD, MPH
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An early adopter of the patient-centered medical home (PCMH) model in Arkansas, Ozark Internal Medicine and Pediatrics (OIMP), is located in Clinton, Ark., in Van Buren County, and serves a panel of approximately 5,700 active patients. Led by Dr. Stacy Zimmerman, OIMP employs a staff of nine, with one advanced practice nurse (APN), two licensed practical nurses (LPNs), two administrative personnel, two X-ray technicians, and one full-time information technology (IT) specialist. OIMP began the PCMH transformation process in 2010 — first as one of five practices in the PCMH Pilot Project sponsored by Arkansas Blue Cross and Blue Shield, then by being one of 69 Arkansas practices originally selected to participate in the Centers for Medicare and Medicaid Services Innovation Center’s Comprehensive Primary Care (CPC) initiative, followed by their enrollment in the Arkansas PCMH program.

This study is part of a series of case studies spotlighting practice transformation to the PCMH model, emphasizing how individual practices have approached innovation and implementation.